We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, and in its original packaging, with all elements of the product that were originally supplied. You’ll also need to provide your order confirmation email/proof of purchase.

To initiate a return, please contact us at: care@atomology.uk

If your return is approved, we’ll provide detailed instructions on how and where to send your package.

For any return-related inquiries, feel free to reach out to us at: care@atomology.uk

  

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. 

 

European Union – 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason, without the need to provide justification. As with all returns, the item must be in its original condition and packaging, and accompanied by proof of purchase.

 

Shipping Costs

Customers are responsible for covering the cost of return shipping. Please ensure you send via a tracked service so your item reaches us safely. The goods are your responsibility until they reach us.

The buyer is responsible for paying any import duties, taxes, or customs fees when the goods arrive.

  

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. 

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at:  care@atomology.uk